Shipping policy

We would like you to read our Shipping Terms carefully to ensure that you are fully aware of your rights when purchasing items (Items) via the Gemfish website (our Website).

Your order signifies your agreement to be bound by these Shipping Terms, which constitute the agreement between Gemfish Opals Pty Ltd A.B.N.18 050 293 993 (we, us, our, or Gemfish) and you.

Shipping

Order Pick-Up

You may only pick up your order from us, if we have agreed to do so and if prior arrangements have been made.

Within Australia

Shipping within Australia will be via Australia Post Express Post service.

International

Shipping to destinations outside of Australia will be as follows:

  • Standard Shipping – via the DHL courier and then the postal service in your country; and
  • Expidited Shipping – via FedEx Economy or Priority service.

Gemfish strongly recommends that, if you have an ‘Authority to Leave’ in place for any FedEx deliveries, that you cancel this authority for all deliveries to be sent to you by us. Gemfish will not be liable for any packages left due to an Authority to Leave instruction in place. If you are unsure of the safety of your delivery address we can also instruct Fedex to hold the package at a FedEx office indicated by you.

In the event that you require additional insurance for the shipping of the Items to you, then we recommend that you contact us for a quote for this service.

Delivery Timeframes

We cannot guarantee delivery times. However, you should receive your delivery within the following timeframes:

Australia – Two (2) to three (3) business days.

United States – Ten (10) to Fifteen (15) days (DHL postal service) and five (5) to seven (7) days (FedEx Economy service).

Rest of the world – Up to 14 days (DHL postal service) and five (5) to seven (7) days (FedEx Economy service).

However, there may be times where shipping will take a little longer (for example, during peak times such as Christmas). If you have not received your Items within our suggested timeframes, please contact us with your full name and order number and we will investigate on your behalf.

Delivery of your order may also be delayed if you provide us with an incorrect delivery address.

Cancellation of Orders

Black Opal Direct may cancel your order, if for any reason, we are unable to provide you with the Items subject to your order. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

You are not permitted to cancel an order, unless expressly agreed to, in writing, by Gemfish.

Risk

You agree and acknowledge that Gemfish will not be liable or responsible for any loss or damage to your Items that occurs beyond the delivery of Items by the postal service, or courier. Once the Items have been confirmed as being delivered, by the postal service or courier, all responsibility associated with the Items is born by you.

Items Missing from an Order

Should any item be missing from an order, please email us with the order number and the item code or product name of the Item you ordered, and we will make the appropriate investigations. However, Gemfish will not be held responsible for lost or damaged items.

Refunds and Returns

Any requests for a refund will be handled in accordance with our refunds and return policy.

Consent

By agreeing to these Purchase & Shipping Terms, you also consent to receive further electronic communications from us in relation to the Gemfish business, including information relating to items, competitions, promotions, special offers and any other commercial message. Of course, you may email us to unsubscribe at any time.

Governing Law

The laws of Queensland, Australia govern these Shipping Terms.